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This is happened in the "Galoria Mall" City of Alswayfya, Amman, Jordan Thursday 15th, February 2018 Hi My Dear Sir, Greetings of the Day, I hope you in good health and wealth, I hope you do have time for me, to read my complain? I'm a customer of KFC since Started in Kuwait, then I used in USA, then I'm using in Jordan; so it's a long term relationship of customer and food service provider like KFC!

I prefer to eat KFC meals; because it's more health than hamburgers and others! February 11 the, 2018, as usual; I tried to order my meal from KFC at "Gloria Mall", Amman, Jordan; I used my Master Card to pay as usual! The transaction failed for so many times! They told me the problem is with my credit card not their machine?

But this is incorrect! The problem from their machine; not from my credit card? I tried to convince them about this; but they insist that's my credit card problem and the bank problem! The second day; I called the company responsible for the credit card machine as men-shined at the receipt!

at the end of our conversation; told me it's error of their credit card machine; and the KFC people at the restaurant; should called them to fix the problem immediately? But they don't! Then I called the KFC headquarters at Amman city, I explained my complain to her; and how this situation; embarrassment me in front of all people at the mall; the people will wondered; why his credit card denied or rejected; but in-matter-of-fact it's KFC's credit card machine's problem! Really I felt it's too humiliating of me in public?

So I asked her for apology of the "KFC Restaurant branch Manager" and a kind of refund; because when I go to the mall; as most people do; to have a good time and fun; not to have a problem and humiliation in public! She promised me; she's going to fix this issue as soon as possible; after a couple of hours called me the KFC branch manager and apologized; then he told me you do have a free meal; I went today Thursday, February 15th, 2018, to this branch and Mr. โ€œAymen Alshaweeshโ€; the KFC branch manager; asked me what i want to order; I ordered the big family's meal? then i waited the order to be ready to go; it's too late little bit?

I felt there is something wrong? Yes they need me to pay this order for 21 JD as discount and I can have free small dinner meal for 3.5 JD Dinner meal? So I refused that; then I left without taking any orders; because really I felt that I'm pretty much humiliated? Thanks for your time in reading my whole complain and I appreciated!

Have a great and nice day?

Keep in touch? My Best Regards and Wishes Engineer Khattab Omar Abuisbae President & CEO America Computer Group USA Phone number is: + (424) 777-**** Jordan Mobile #: +(962) 79-6**-**01 e-mail: PresidentCEOKhattab@***.COM

Reason of review: Order processing issue.

Preferred solution: Full refund.

KFC Cons: Credit card machines doesnt work properly.

Location: Eleia Abu Madi Street, Shemisani, Amman, Jordan

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